Emotional Intelligence Training
Emotional Intelligence Training
A blended learning course designed to train customer service agents on crucial emotional intelligence soft skills to aid in de-escalation.
Course Screenshots
Course Screenshots
Empathy Instructional Video
Empathy Instructional Video
Created using Camtasia and ElevenLabs AI Voice Generation
Created using Camtasia and ElevenLabs AI Voice Generation
Developing Empathy.mp4Facilitator Guide
Facilitator Guide
A selection of pages from this course's Facilitator Guide, created in Adobe InDesign
A selection of pages from this course's Facilitator Guide, created in Adobe InDesign
Emotional Intelligence Facilitator Guide SAMPLE SELECTIONS.pdf